Last updated August 13, 2026
Terms of sale and return policy
By placing an order with Northern Filament, you agree to these terms.
Orders and payment
Prices are shown in U.S. dollars. Payment is due at checkout. An order is accepted when payment succeeds and confirmation is issued. We may cancel and refund orders affected by inventory, pricing, fraud, or availability errors.
30-day returns
You may request a return within 30 calendar days after delivery or pickup. Products must be unused, unopened, in their original packaging, and in resalable condition. Email us before returning anything so we can provide return instructions. Customers pay return shipping unless the item was damaged, defective, or incorrect. Original shipping charges are not refundable unless the entire order is returned because of our error. Clearance items, gift cards, opened filament, and custom or special-order products are final sale unless defective. A 10% restocking fee is automatically deducted from refunded merchandise; refunded shipping and tips are not subject to the fee.
Cancellations
Contact us as soon as possible to cancel all or part of an order. We can cancel unfulfilled items. Once an item has shipped or been prepared for pickup, it follows the return policy. If cancellation changes bundle eligibility, remaining items are repriced using the bundle terms that still apply. Approved cancellations are refunded to the original payment method.
Backorders
Items marked available on backorder are charged when the order is placed. Availability dates are estimates, not guarantees. We will email when stock arrives or if the estimate materially changes. You may cancel an unshipped backordered item for a refund. In-stock items may ship or become ready for pickup separately from backordered items.
Refund timing
Approved refunds are submitted to the original payment method after cancellation or after we receive and inspect a return. We normally submit refunds within 3 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit. Bundle discounts are recalculated when only part of an order is refunded. Shipping is refunded only when the full shipped order is cancelled before shipment or the return results from our error. Refund confirmations itemize the restocking fee and net refund amount.
Damaged, defective, or incorrect items
Email us within 7 calendar days after delivery or pickup. Include the order number, a description of the problem, and clear photos of the item, packaging, and shipping damage. Keep all packaging until the claim is resolved. We may offer replacement, store credit, or refund and will provide a prepaid return label when a return is required because of our error.
Shipping and pickup
Nationwide shipping is temporarily unavailable. Anchorage local delivery costs $5 per order and is normally arranged within 1–3 days. Free scheduled pickup is available by appointment. All dates are estimates; backorders follow the ETA shown on the product and order pages.
Product information
We work to keep product descriptions, photos, prices, and availability accurate. Screen colors may differ from physical products. Minor packaging changes do not make an item defective.
Text messages
You can ask us to text you by checking the text-message box at checkout or on our contact form, or by texting us first at (206) 582-6810. Consent is optional and is not a condition of buying anything. We text you about your order, pickup or delivery scheduling, and the questions you ask us; these are replies from our staff, not automated alerts, and we do not send marketing texts.
Message frequency varies with your order and your questions, and is typically fewer than 10 messages. Message and data rates may apply depending on your mobile plan. Reply STOP to any message to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. See our privacy policy for how we handle your number.
Liability and consumer rights
To the maximum extent allowed by law, Northern Filament is not liable for indirect or consequential losses. Nothing in these terms limits rights or remedies that cannot legally be limited.
Contact
Email orders@northernfilament.com or visit our contact page.