Last updated August 5, 2026

Privacy policy

Northern Filament collects only information needed to process, fulfill, and support orders.

Information we collect

We collect contact details, shipping information, order contents, and messages you submit. Stripe processes payment card information; Northern Filament does not store full card numbers.

How we use information

We use information to accept payment, fulfill and track orders, provide support, prevent fraud, and meet legal obligations. We do not sell personal information.

Service providers

We use Firebase for hosting and order data, Stripe for payments, SendGrid for transactional email, and Twilio for phone calls and text messages. Those providers process information under their own privacy terms.

Text messages

If you check the text-message box at checkout or on our contact form, or text us first, we may send you text messages about your order, pickup or delivery scheduling, and the questions you ask us. These are replies from our staff, not a recurring alert program, and we do not send marketing texts.

Message frequency varies with your order and your questions, and is typically fewer than 10 messages. Message and data rates may apply depending on your mobile plan. Reply STOP to any message to opt out, or HELP for help.

No mobile information is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and text-message consent are shared only with Twilio, the provider that delivers the messages for us, and are never shared for any other purpose.

Retention and security

We retain order records as needed for operations, tax, accounting, disputes, and legal compliance. We use reasonable safeguards, but no system is completely secure.

Your choices

You may ask to access, correct, or delete eligible personal information. Some order records must be kept for legal reasons.

Contact

Email orders@northernfilament.com or see our contact page.